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Wayne appears personally on many of the moves in these reviews, which matters for a sole-trader operation — you're more likely to get the person you spoke to on the phone than a random subcontractor. Based on only 16 Google reviews (14 of which we analysed), every single one is five stars, with no dips at any point across the 31-month review window — a STABLE trajectory, though the sample is small enough that one or two bad jobs wouldn't yet show up as a pattern.