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From 28 of the 29 Google reviews available, the clearest signal is that Jim and Bec's team genuinely attempts to solve the specific problem rather than default to a full replacement — a pattern that shows up in multiple reviews and is worth asking about directly if you have a repair rather than a new install. The business is GST-registered, structured as a company, and has been active for roughly two and a half years, which is relatively recent but the review trajectory has improved noticeably in the more recent half of that period.