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Based on only 5 of Telewest's 82 Google reviews — a small window — the clearest pattern is that Alex personally handles every job and takes accountability for the outcome well past the moment he packs up his tools. The reviews that stand out aren't generic praise: one describes him returning unannounced on a Monday to check signal quality after a Friday install, another credits him with finally getting an AV system working that a previous setup had never resolved.