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Across 24 of the 26 Google reviews we analysed, the clearest pattern is personal accountability from Kallan and his team — customers regularly report them returning after installation to fix gate alignment, adjust coded locks, or resolve issues without being pushed. Recent reviews (roughly the last two years) skew higher than earlier ones, but the window also contains a couple of sharper complaints about incomplete work and a dispute over scope, which is worth flagging honestly: two reviewers say the finished result didn't match what was quoted, and one describes being threatened with material removal when they raised the discrepancy.