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Across 50 of 87 Google reviews we analysed, the single clearest pattern is that David treats communication as a core part of the job — pre-job texts, weather delay updates, and post-clean notes are mentioned by multiple reviewers independently, which is unusual for a sole-operator lawn and cleaning service. Several reviews describe genuinely difficult situations (recovery from illness, newborn at home, interstate landlord, last-minute real estate deadlines) where David adapted without complaint, suggesting he's a reliable fit for time-sensitive or logistically awkward jobs.