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Based on only 5 reviews from a total of 46 on Google, the clearest pattern is that Richard stays involved well beyond the initial job — customers mention follow-up communication as plants establish, and at least one review describes months of ongoing maintenance at a single property with measurable results. The organic-only approach is worth flagging upfront if that matters to your household: reviewers specifically chose this business because no chemical products are used, which affects how the work is done and what products are on your soil.