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From the 50 reviews analysed, the clearest pattern is that Jacob personally handles most jobs end-to-end — quoting, installing, and then supporting customers via phone long after the invoice is paid — and this continuity is what earns the most repeat business. The business is approaching two years old as a registered entity, yet review history in the sample stretches back to 2017, suggesting Jacob has been operating in this space under various structures before the current registration.