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Across all 37 Google reviews — 35 of which we analysed in detail — the single most consistent pattern is that Richard and Leanne function as a genuine single point of contact: Richard handles the manufacturing precision that determines whether cabinetry fits perfectly, while Leanne manages design, scheduling, and client communication so thoroughly that customers rarely feel the need to chase updates. That division of roles is what makes their full trade coordination credible rather than just a marketing claim — reviewers with multiple trades on site (electricians, plumbers, tilers, and cabinet installers) consistently describe the process as stress-free rather than chaotic.