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From the 20 reviews analysed, the clearest pattern is a split experience tied to which technician attends and the scale of the job: smaller installs and drain clearances handled by Anthony, Heath, or Mitch attract consistently warm feedback, while larger quoted works — particularly leak repairs and drainage excavations — have drawn multiple complaints about pricing that ran well above what competitors subsequently charged. Across 42 total Google reviews, pricing concerns appear in enough accounts to be worth taking seriously rather than dismissing as outliers, with several reviewers documenting specific quotes they had independently cross-checked.