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From 17 of the 19 Google reviews analysed, the clearest split is between customers who love the finished product and those who were left waiting months with little to no contact during manufacturing. Annette's eye for custom and unusual treatments draws consistent praise, and installer Brett earns specific mentions for showing up promptly and leaving the job site tidy — but five separate reviewers flagged extended delays and difficulty getting responses once a deposit was paid, which is a pattern worth taking seriously rather than treating as isolated noise.