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From 50 reviews we analysed — covering 23% of the 217 total on Google — the standout pattern is a team that handles complicated jobs other plumbers avoid: hidden pipe leaks on sloping sites, under-house flooding in heavy clay, stormwater systems that stumped strata managers for years. Brent, who appears to take hands-on jobs himself as well as running the business, shows up in reviews for doing thorough on-site diagnosis rather than quoting work before understanding the problem.