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Rob's hands-on work earns genuine praise when jobs get completed — customers describe him keeping them updated through complex installs and delivering high-quality results on gates, intercoms, and boom gates. That said, based on only 10 Google reviews, the split here is stark: five customers are enthusiastic, while four raise the same core problem — calls and texts going unanswered, quotes that drag on for weeks, and after-sales support that effectively disappears.