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Based on only 8 of 10 Google reviews we could analyse, the clearest pattern is personal service quality from named technicians — Skip, Kauri, and Adrian each draw direct praise from separate customers for thoroughness and communication. That said, 2 of the 8 reviews flag a serious scheduling breakdown involving an end-of-lease clean that was postponed twice before the customer had to handle it themselves, followed by a slow refund process that required legal threats to resolve.