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From the 50 reviews analysed (out of 110 total on Google), the standout pattern is how often customers name a specific technician by name and credit them with solving an urgent problem quickly — lockouts, post-break-in lock changes, and rental property rekeying all feature heavily. Charli on the phones is specifically called out for handling distressed callers well, and field technicians Jake, Jamie, Cody, Dom, and Myles each earn individual mentions for prompt, tidy work.