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Based on only 5 of 102 Google reviews we were shown, the single most decision-relevant pattern is a mismatch between agreed service terms and actual delivery — wrong collection days, late drop-offs, and bins not matching advertised specs all appear across multiple reviews in this small sample. That sample skews heavily negative (all 5 reviews are 1-star), which almost certainly doesn't reflect the full picture given a 3.6-star lifetime average across 102 reviews; the majority of customers presumably received acceptable service without leaving a complaint.