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Across 43 Google reviews — with 28 analysed here — the clearest pattern is an absence of complaints rather than just an abundance of praise: no reviewer raises pricing disputes, poor workmanship, or follow-up failures over a five-year span. Scott is the one technician named in the sample, and the specific detail that stands out is his willingness to work through a difficult install on his own time until the problem was fixed — that kind of behaviour is hard to fake across multiple independent reviewers.