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Across 40 of 44 Google reviews analysed, the clearest pattern is a real split: roughly two-thirds of customers describe a straightforward, professional build with great on-site tradies — particularly Shannon, Aaron, Matt, and James — while around a quarter describe the same company as difficult to reach and slow to resolve outstanding items after the main structure is done. The post-build follow-through issue is specific and recurs enough to take seriously: multiple reviewers report waiting months for minor finishing work like guttering, capping, or flashing after paying in full, with phone calls going unreturned until a public review prompted a response.