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Across 50 of 127 Google reviews analysed, the standout pattern is that Matt Twyford is personally reachable throughout the job — from quote to post-install follow-up call — which is flagged explicitly by customers as rare compared to other operators they'd dealt with. Shane handles sales consultations as a licensed electrician, which matters practically: several customers noted the system size they were quoted matched what they actually needed, not what generated the highest margin.