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Based on only 5 of the 66 Google reviews we were able to analyse, the clearest pattern is that this team handles whole-home renovation projects — not just single rooms — and customers consistently feel guided rather than left to manage the process themselves. Melissa is specifically credited with making product selection and design decisions feel achievable, particularly for homeowners who haven't renovated before, while Mike and the on-site crew are praised for keeping work respectful and on schedule.