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Across 24 of 26 Google reviews analysed, the clearest pattern is Lucas personally handling inquiries end-to-end — quoting, installing, and following up — which means the experience is tightly tied to his availability. From the 24 reviews we worked with, two separate customers reported confirmed bookings where no one showed up and calls went unanswered, with one noting the voicemail was full; that's a small but consistent signal worth noting for a business this size.