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Across all 14 Google reviews on record, the clearest pattern is that clients value Chris for handling council submissions independently — multiple customers specifically mention that they had nothing to do once they handed the job over. That said, 14 reviews is a small base to draw firm conclusions from, and the rating trajectory is uneven: the earlier cluster of reviews skews higher than the more recent ones, which include a 1-star complaint about poor design placement decisions and unresponsiveness to amendment requests.