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Based on only 5 reviews from a total of 332 on Google, the clearest pattern is Donny's pre-job site visits — customers in Cannington, South Perth, and other suburbs describe him assessing the work in person and providing an explanation before a quote is issued, which is not universal practice in the trade. The small sample we worked with is 1.5% of the full review pool, so treat these observations as directional rather than statistically definitive; the 332-review total at a 5-star average does suggest this pattern holds beyond what we can verify here.