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Based on only 5 of 58 Google reviews we were able to analyse, the clearest pattern is that Neil consistently solves problems others have already failed at — at least one customer came to him after another repairer gave up and charged more for the privilege. The 58-review lifetime average sits at 4.9★, which aligns with the all-5★ sample, but the small slice we can speak to means you should weigh that against the full review count on Google directly.