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From the 13 reviews we analysed out of 27 on Google, the strongest signal is that customers who get a clear written quote upfront tend to walk away satisfied — with the cleanup quality and the crew's professionalism mentioned repeatedly across positive reviews. Two customers, however, described significant billing disputes with management and outcomes that required formal complaints or legal steps; while that's a small proportion, it's specific enough to take seriously, and getting a detailed written scope before any work begins is genuinely worth doing here.