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Across 50 of their 154 Google reviews, the clearest pattern is that the on-site experience — punctual technicians, clear explanations, and the written post-service report — lands well for the large majority of customers, with named techs like Jake, Tyler, Anthony, and Matt each collecting specific praise. That said, the sample shows a real split: earlier reviews cluster around five stars, while the most recent batch includes several one-star complaints specifically about unreturned calls, AI phone systems failing to pass on messages, and extended waits for parts during repairs — a pattern worth knowing before you book.