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Rick and his crew earn strong praise across 33 of 37 Google reviews for palm and tree work that's fast, priced fairly, and leaves the site clean — the pattern is consistent enough that it reads as a genuine operating standard rather than lucky runs. That said, five reviewers specifically describe being stood up or left without contact before the job started: a booked job cancelled day-of with no alternative offered, a quote appointment where nobody showed, and similar scheduling breakdowns.