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Across all 27 Google reviews we had access to — with 24 reviewed in detail — the single clearest pattern is that Jack and Maya are trusted inside family homes on a repeat basis, which is a meaningful signal for a cleaning business where access and reliability matter most. Several customers have maintained regular arrangements for a year or more, and at least one describes the level of trust as equivalent to 'an extension of our family.' The partnership is GST-registered and has operated for roughly two years, covering everything from one-off bond cleans to ongoing body corporate contracts — useful context if you're weighing up whether they can handle a commercial or strata job alongside domestic work.