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Working from a small sample of 5 reviews out of 153 total on Google, the clearest pattern is that Josh's diagnostic thoroughness is what customers remember most — he routinely checks more than what he was called for and has caught serious problems (a rusted-through drain, undetected leaks) that homeowners had no idea about. That kind of thoroughness can save you money long-term but is worth knowing upfront so you're not surprised by a broader scope of work being recommended.