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Based on only 5 of the 36 Google reviews we were shown, the clearest pattern is that staff — and Sean in particular — invest real time in the selection process rather than pushing a quick sale, which matters most if you're doing a full bathroom renovation and don't know where to start. The 5-review sample scores uniformly at 5 stars, but that sits above the 4.3-star lifetime average, so there's likely a broader spread of experience across all 36 reviews that this sample doesn't capture — worth reading the full review set before committing.