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Across 47 Google reviews analysed, the clearest pattern is a well-coordinated three-stage process — Tim measures and quotes, Jaime manages the office and communication, and a named installer (Luke, Dave, Zach, or Josh) handles the fit-out — and customers who engage all three stages tend to report smooth experiences. The business is GST registered and operates as a sole trader under Tim's ownership, which means accountability sits with one person rather than a franchise structure.