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From the 13 reviews we analysed out of 22 total on Google, the clearest positive pattern is that clients who stay engaged through design and construction — and work directly with Troy on the design side or Gavin on coordination — describe a well-managed build with no contract blowouts and faster-than-expected timelines. That said, the sample is small and the trajectory is inconsistent: earlier reviews skew toward 5-star experiences, while more recent reviews include multiple 1-star complaints about communication going cold once the final payment clears — a pattern that appears in at least two separate accounts and is worth raising directly before signing.