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Across 45 Google reviews, the clearest dividing line is between customers who dealt directly with named technicians and those who got caught in the business's administrative follow-up loop — the former group is consistently positive, the latter significantly less so. Roughly one in five reviews in the 36 we analysed flagged slow callbacks, unanswered quote requests, or no updates on parts delays; for a business operating in FNQ summer heat, that's worth knowing before you commit.