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Across 31 of 42 Google reviews we analysed, the clearest split is between customers who came in for supplies or one-off advice — who consistently walk away happy with the range and the in-store staff — and customers who engaged Arnel to coordinate an installation, where experiences vary sharply. Five separate reviewers describe contractor no-shows or quotes that were promised but never arrived, and a further five describe installation defects (gates that couldn't latch, posts that bent, fences lower than grade) that the business declined to fix.