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Across 50 of 641 Google reviews analysed, the clearest pattern is that specific staff members carry the experience — walk in without knowing who to ask for and you might browse unassisted for a stretch; ask for Mike, Chris, Ty, Karen, or Sharn and you're likely to get someone who knows the product deeply and will come out to your car. Three reviewers in the sample mentioned not being approached by staff despite being in the store for ten or more minutes, which is worth keeping in mind if you're not the type to chase someone down.