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Based on only 8 Google reviews, which is a small sample, the pattern that stands out most clearly for hiring decisions is Shawn's single-project-at-a-time working model — multiple clients flag this specifically as the reason they chose him over larger competitors and credit it for the quality and continuity of the finished work. Pricing comes up repeatedly as a genuine differentiator: one owners corporation chairman noted the quote came in significantly below large specialist waterproofing firms in a formal tender process, and several private clients describe the price as fair given the quality.