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Based on only 5 of the 10 total Google reviews we analysed, the clearest pattern is that Josh, Matt and Alex show up personally and do the physical work themselves — customers who experienced this consistently praised it. The small review pool makes it hard to draw firm conclusions about consistency across different project types, and the sample skews lower than the overall lifetime rating, so treat both the praise and the one negative account about a new-home-build coordination breakdown with appropriate caution.