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Based on only 8 Google reviews across roughly four years, the picture here is limited but consistent: customers who visit the showroom for product advice tend to leave satisfied, and Janelle is mentioned by name more than once as a genuinely helpful resource. The small review pool means you can't draw firm conclusions about how they handle every situation, so it's worth calling ahead to confirm exactly what they can help you with — particularly since one reviewer noted the business doesn't do installations or refer builders, which matters if you're in the middle of organising trades.