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Across 39 of Bean Fixed's 49 Google reviews, the clearest pattern is Ian showing up on time, explaining the fault plainly, and resolving it in the same visit or within a day of sourcing the part — a combination that's harder to find in appliance repair than the category average would suggest. Pricing transparency stands out in the sample: several customers name specific dollar amounts that came in far lower than they braced for, which points to Ian quoting honestly rather than upselling parts or labour.