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Across 50 of 140 Google reviews analysed, the standout pattern is that customers — many of whom arrived with no idea what they wanted — left with a complete tile plan and genuine confidence in their choices. That outcome is largely driven by named staff: Carmen, Jessica, Tatum, Enrique, and Brenda each appear in multiple reviews attached to specific skills, which is a meaningful signal that the service experience is consistent across the team and not dependent on a single person.