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Based on only 10 Google reviews — all that exist for this business — the clearest pattern is that named technicians (Cameron, Matthew, Mark, Chris, Matt) are individually praised for being on time and straightforward to deal with, which suggests the team is small enough that personal accountability is real. The reviews span nearly nine years, and the more recent half averages lower than the earlier half, though the sample is too small to draw firm conclusions from that gap — it reflects just a handful of jobs.