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Across 50 of 98 Google reviews analysed, the single most consistent pattern is personal accountability — Amanda is named in the vast majority of reviews as the person who handles quotes, changes, extensions, and urgent calls, which means you're likely dealing with the same individual from first enquiry to final pickup rather than being passed between staff. The drivers are praised as a separate asset: multiple reviewers single out their careful placement, advance call-ahead habit, and ability to work in constrained access situations.