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Only 8 reviews to go on — a small sample by most measures — but the pattern across all 7 we analysed is unusually consistent: customers name Richard by name, praise him for showing up when he said he would, and mention fair pricing without being prompted. The standout detail for urgent jobs is that at least two separate customers describe same-day or near-immediate attendance for power-related faults, which is the kind of responsiveness that's hard to fake in reviews.