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Across 34 Google reviews — and we analysed 33 of them — the single most decision-relevant pattern is Brendan's honesty: multiple customers specifically call out moments where he told them a unit was fine and didn't need servicing, which is the kind of detail people only mention when it genuinely surprised them. Because this is a sole-trader operation, you're booking Brendan himself every time — no subcontractors, no variability between technicians, which the repeat customers (several who have used him three or more times) clearly value.