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From the 24 sample reviews analysed (out of 32 on Google), the split experience is the most important thing to understand before booking: when Mick attends and the job is straightforward, customers are genuinely happy — same-day fixes, clear advice, and reasonable pricing get repeated praise. The follow-up communication, however, is a documented pattern rather than a one-off complaint — multiple customers across the sample report not being called back after assessments, waiting days with no update, and in a few cases discovering that parts weren't available only after paying the callout fee.