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Across 64 Google reviews, the single most decision-relevant pattern is repeat business: a striking number of reviewers explicitly mention this is their second, third, or ongoing engagement with Narelle and Michael over spans of seven to eighteen years — that kind of retention is rare in trade services and speaks to consistent delivery on what was promised. From the 50 reviews analysed, Narelle is named directly in well over a third of them, always in connection with responsive communication, accurate quoting, and honest scope advice, including instances where she reduced the job rather than padding it.