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Locky's track record across 34 of 37 Google reviews splits sharply: roughly two-thirds of customers describe a skilled, affordable arborist who turns up fast and handles genuinely difficult jobs, while around a quarter of reviewers — across separate, independently written accounts — describe the same sequence of events: upfront or cash payment taken, partial work completed, then no return and no response. That pattern is specific enough, and repeated enough, to treat as a real risk rather than background noise.