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From 15 of 17 Google reviews analysed, the clearest pattern is a split between customers who had genuinely smooth, well-communicated experiences — often crediting specific technicians by name — and a smaller but notable group who ran into problems at the management level: poor follow-through on quotes, lack of proactive updates during delays, and scope gaps on complex multi-head installs. The named technicians (Rick, RC, Patrick, Damo, Duane) consistently draw positive mentions, so the quality of the on-site work appears stronger than the administrative experience.