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From the 13 reviews analysed (out of 16 total on Google), the clearest pattern is that technicians perform well on-site — punctual, competent, and tidy — while the office side has drawn complaints from at least two customers about missed call-backs and scheduling mix-ups. Based on this small sample, it's genuinely hard to call the experience consistent: the recent half of reviews averages noticeably lower than the earlier half, with a couple of 1- and 2-star outcomes sitting alongside multiple 5-star jobs in the same period.