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From the 50 reviews analysed, the clearest pattern is that Darcy leads every job with a step-by-step explanation of what he's doing and why — not as a sales pitch, but as genuine education, including things like how to read a smart meter and how to apply for a council rebate on water lost to concealed pipe damage. That transparency extends to pricing: customers repeatedly note they were given a realistic range before the team arrived, and the final invoice came in at or below that range.