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Based on only 10 of 12 Google reviews, the clearest signal is that Mick and Helen are hands-on through the design process — multiple customers credit them personally with solving layout problems that could have derailed a renovation. The sample is small enough that you shouldn't treat it as statistically definitive, but what's notable is that recent reviews in the sample average higher than earlier ones, and the complaints about punctuality and follow-through that appear in older reviews are absent from the more recent ones.